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The fine print

Privacy Policy

Effective May 31, 2026

Cookie Ninja ("Cookie Ninja," "we," "us," or "our") is a small, family-run cookie-delivery operation. We care about your privacy and we keep things simple: we only collect what we need to bake, deliver, and reveal a mission โ€” and we never sell your information. This policy explains what we collect, why, and your choices.

Information we collect

When you place an order or use our mission pages, we may collect:

  • Your details (the sender): your name, email, and phone number.
  • Recipient details: the recipient's name and delivery address, plus any occasion, card note, or "crumb" clues you choose to include.
  • Order details: the package, cookie flavors, and delivery day you select.
  • Delivery & reveal content: a short video of the doorstep drop, and โ€” if the recipient chooses to record one โ€” a short reply video.
  • Payment information: processed securely by our payment provider. We do not see or store full card numbers.
  • Basic technical data: standard information your browser sends (like device type), used to keep the site working.

How we use it

  • To bake and deliver your order, and to create the private "mission" reveal page.
  • To keep you updated about your order and mission.
  • To respond to questions and provide support.
  • To keep our site safe, working, and improving.

The reveal pages (QR codes)

Each delivery comes with a QR code that links to a private mission page (for example, /m/ABCDE). These pages use a random, hard-to-guess code, are set to not be indexed by search engines, and require no login. Please treat your mission link like a key โ€” anyone who has it can view that mission's page.

Who we share it with

We don't sell your information. We share it only with the trusted service providers that help us run Cookie Ninja, and only as needed:

  • Our store & payment provider โ€” to process orders and payments.
  • Our database & hosting providers โ€” to store mission details and serve our website.
  • Our video host โ€” to store and play the drop and reply videos.
  • Tip payments โ€” if you choose to leave a tip, it's handled directly through your chosen payment app (e.g., Venmo); we don't process it through our store.

We may also share information if required by law, or to protect the safety of our family, our customers, or the public.

Children & families

Cookie Ninja is operated by a family, and our deliveries are carried out by children under adult supervision. Our website and ordering are intended for adults (18+). We do not knowingly collect personal information directly from children. If a delivery reaches a household with kids, the only information involved is the delivery details the sender provided.

Keeping it safe

We use reputable providers and reasonable safeguards to protect your information. No method of storage or transmission is 100% secure, but we work to keep your data protected and to limit what we collect in the first place.

How long we keep it

We keep order and mission information for as long as needed to provide the service and for our records. You can ask us to delete your information โ€” see "Your choices" below.

Your choices

  • You can ask us what information we hold about you, correct it, or delete it.
  • You can ask us to remove a mission page or its videos.
  • You can opt out of non-essential messages at any time.

To make any of these requests, just email us (below).

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Effective" date at the top.

Contact us

Questions about your privacy or this policy? Email us at [email protected].

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